A customer called out a locksmith with the problem of a Broken Key In Lock. The following day that customer called us asking if we would go and have a look. They told us that the “locksmith” they called said he couldn’t do the job because it was an electric lock, he left site having unnecessarily sold them a new cylinder complete with 6 keys which he left behind. When I arrived on site I was horrified to find the lock completely dismantled and left in a pile on the floor behind the door! It was a pile of all the parts belonging to an electric Assa Abloy lock, live wires were hanging out of the door, the building had been left unsecured. This would have been a simple job for a professional locksmith who would know how to unscrew the cylinder, extract the piece of broken key and then screw it back into the lock, no new cylinder required! I re-assembled the lock back on the door, most importantly left the property secure and one extremely happy customer. What should have been a quick, standard priced job ended up being much more expensive.
To avoid ending up with unnecessary and expensive work find a professional at the Master Locksmiths Association (MLA) www.locksmiths.co.uk. Clubb Security is the only MLA locksmith and approved Which? Trusted Trader based in Tunbridge Wells. If you have any security issues please contact us.