Broken Key In Lock
A customer called out a locksmith with the problem of a Broken Key In Lock.
The following day the customer called us asking if we would go and have a look. They told us that the “locksmith” they called said he couldn’t do the job because it was an electric lock, he left the site having unnecessarily sold them a new cylinder complete with 6 keys which he left behind.
When I arrived on site I was horrified to find the lock completely dismantled and left in a pile on the floor behind the door! It was a pile of all the parts belonging to an electric Assa Abloy lock. Live wires were hanging out of the door, the building had been left unsecured. This would have been a simple job for a professional locksmith who would know how to unscrew the cylinder, extract the piece of broken key and then screw it back into the lock, no new cylinder required!
I re-assembled the lock back on the door, and most importantly left the property secure and one extremely happy customer.
What should have been a quick, standard-priced job, ended up being much more expensive.
To avoid ending up with unnecessary and expensive work use a professional at the Master Locksmiths Association (MLA) such as Clubb Security.